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Shipping & Returns

Shipping

We offer Free Shipping on every item with No Minimum Order.

Currently we only ship to the UK. We dispatch all orders received and paid for by 1pm the same day (week days). Items purchased after 1pm on a Friday will be sent in our collection on Monday. The above information excludes Bank Holidays when Royal Mail do not make collections and we are closed.

Our free shipping option uses Second Class post which is estimated to take 2 to 3 days but can sometimes take longer. Our expedited shipping option uses First Class post which is estimate to take 1-2 days to arrive. These are estimates and Royal Mail will not consider an item missing until 15 working days have passed so please allow a sufficient amount of time before contacting us as the post sometimes experience delays (especially at peak periods such as Christmas).

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund.

Before returning any items you need to contact us to make arrangements as if the item is faulty or damaged and low cost we may only require a photograph of the defect to issue a replacement or refund.

If the return is a result of our error (you received an incorrect or defective item, etc.). We'll also pay Royal Mail Second Class return shipping costs. If you choose to use any other service than Royal Mail Second Class post such as First Class, Recorded or Special Delivery then we can only refund you for the cost of Royal Mail Second Class posting. You can obtain free proof of posting from the Post Office that offers some compensation should the item get damaged or go missing during the return. Please check with the Post Office for the current level of compensation they offer, it would usually cover the cost of most of our low cost items.

You should expect to receive your refund within four weeks of giving your package to Royal Mail; however, in many cases you will receive a refund much more quickly (as soon as we receive it). This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 



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